Privacy Policy
Effective Date: November 12, 2025
Last Updated: November 12, 2025
1. Introduction
Welcome to CallSaver.ai ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect information from visitors to our website, https://www.callsaver.ai, and any subdomains of callsaver.ai (collectively, the "Website").
This Privacy Policy applies to all subdomains of callsaver.ai, including but not limited to app.callsaver.ai and any other subdomains we may operate now or in the future.
By visiting our site or any of our subdomains, you agree to this Privacy Policy. If you do not agree, please do not use our website.
2. Information We Collect
We collect only the information necessary to operate and improve our website and communicate with potential customers.
Information You Provide
- Contact forms: When you submit a contact form or request a demo, we collect your name, email address, phone number, business name, and any message you submit.
- Email signups: If you subscribe to updates or request early access, we collect your email address.
- Booking information: When you book a call or appointment through our booking system, we collect the information you provide during the booking process, including your name, email address, phone number, and any additional details you choose to provide. This information is automatically saved to our customer relationship management (CRM) system for the purposes of scheduling, managing your appointment, and future communications.
Information Collected Automatically
- Usage data: We automatically collect information such as your IP address, browser type, device information, operating system, pages visited, time spent on pages, click patterns, scroll behavior, and referring website addresses.
- User behavior analytics: We use analytics and user experience tracking tools that collect detailed information about how you interact with our website, including:
- Page views, clicks, and navigation patterns
- Mouse movements, scrolling behavior, and interaction events
- Heatmaps showing where users click, move, and scroll on our pages
- Session recordings and replay data (which may include visual recordings of your interactions with our website)
- Form interactions and field-level engagement data
- Error tracking and performance metrics
- A/B testing and feature flag data
- Cookies and tracking technologies: We use various analytics, performance monitoring, and user experience tools that utilize cookies, web beacons, pixels, and similar tracking technologies to understand site performance and visitor behavior.
- Geolocation data: We may collect approximate location data (city-level) based on your IP address to provide location-specific content and offers.
3. How We Use Your Information
We use your information to:
- Respond to inquiries, demo requests, or support questions.
- Schedule and manage appointments through our booking system.
- Store and manage your contact information in our customer relationship management (CRM) system for business purposes, including appointment scheduling, customer service, and future communications.
- Send you updates, newsletters, marketing communications, appointment reminders, and other business-related messages (you can unsubscribe from marketing communications anytime, but we may still send you transactional messages related to your bookings or account).
- Improve our website, products, and user experience based on analytics data, heatmaps, session recordings, and user behavior insights.
- Analyze visitor behavior, traffic patterns, and user interactions to optimize our website design, content, and functionality.
- Conduct A/B testing, feature experiments, and usability studies to improve our services.
- Identify and fix technical issues, errors, and performance problems.
- Comply with legal obligations, respond to legal requests, and protect our rights, property, or safety, or that of our users.
We do not sell or rent your personal information to third parties for their marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience on our website, analyze site usage, and provide certain functionality. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and experiences
- Conduct A/B testing and feature experiments
- Enable booking functionality through third-party services
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They include:
- Session management cookies that maintain your session while browsing
- Security cookies that help protect against fraud
- Booking functionality cookies: Our booking platform (Cal.com) uses essential cookies for scheduling appointments, which is a core function of our service. These essential cookies include:
__Secure-next-auth.callback-url(session management) and__Secure-next-auth.csrf-token(security token for preventing fraud). These cookies are necessary for the booking feature to work securely.
Analytics and Performance Cookies: These cookies help us understand how visitors interact with our website. They enable:
- Website usage tracking, including page views, user sessions, and navigation patterns
- Site performance monitoring and error tracking
- User experience analysis, including heatmaps, session recordings, click tracking, and interaction events
- A/B testing and feature flagging to improve our services
- Booking interaction analytics through our booking platform (Cal.com), which sets Google Analytics and Google Ads cookies (
_ga,_ga_*,_gcl_au) to track booking-related interactions
Third-Party Cookies and Services: Some third-party services we use may set their own cookies and collect data:
- Booking Platform (Cal.com): Our booking platform is essential for scheduling appointments, which is a core function of our service. Cal.com sets both essential and analytics cookies:
- Essential cookies: Cal.com uses essential cookies for session management and security (authentication tokens, CSRF protection) that are required for the booking process to function. These cookies are necessary and do not require consent.
- Analytics cookies: Cal.com also sets analytics cookies (Google Analytics:
_ga,_ga_*, and Google Ads:_gcl_au) for tracking and analytics purposes. These cookies are set by Cal.com and are used to analyze booking interactions. While these analytics cookies are not essential for booking functionality, they are part of the Cal.com service. When you book an appointment, your information is automatically transferred to and stored in our CRM system. For more information about Cal.com's cookie usage, please review their privacy policy at https://cal.com/privacy.
- Embedded widgets and third-party services may set cookies for their functionality, as described in their respective privacy policies
- Analytics and user experience platforms may collect behavioral data, including but not limited to mouse movements, clicks, scrolls, form interactions, and session recordings
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies stored on your device
- Block cookies from specific websites or all websites
- Set your browser to notify you when cookies are being set
Note: Disabling certain cookies may limit some functionality of our website, including the ability to book appointments. Essential cookies are required for core website functionality and cannot be disabled. However, you may opt out of certain analytics and behavioral tracking through your browser settings or by contacting us.
For more information about managing cookies, visit:
5. How We Share Information
We may share limited information with:
- Service providers: Third-party companies that help us operate the website and provide services, including:
- Hosting and cloud infrastructure providers
- Analytics and user experience tracking platforms that collect behavioral data, heatmaps, and session recordings
- Performance monitoring and error tracking services
- Email marketing and communication tools
- Booking and scheduling platforms
- Customer relationship management (CRM) systems where we store booking and contact information
- Other service providers who assist us in operating our business, subject to confidentiality agreements and data protection requirements
- Business partners: Trusted partners who help us provide services, subject to confidentiality agreements and data protection requirements.
- Legal authorities: When required by law, court order, legal process, or to protect our rights, property, or safety, or that of our users, employees, or others.
- Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We do not sell personal data to third parties for their marketing purposes. We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for analytics, research, or business purposes.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Analytics data may be retained in aggregated and anonymized form for longer periods.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and operational requirements.
- Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
- Data portability: Request a copy of your data in a structured, machine-readable format.
- Restrict processing: Request that we limit how we use your information in certain circumstances.
- Object to processing: Object to certain types of data processing, such as direct marketing.
To exercise these rights, contact us at legal@callsaver.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to these countries.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us at legal@callsaver.ai.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The latest version will always be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
If we make material changes, we will notify you by posting a prominent notice on our website or sending you an email notification.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: legal@callsaver.ai
General Contact: info@callsaver.ai
Address: CallSaver.ai — California, USA